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by Tom Deierlein, on October 20, 2015
Back in the military when I was 17 years old, I was taught an early and important lesson about leadership. If there two Privates are assigned to scrub toilets – one of them was in charge of scrubbing toilets. No matter how simple or complex a task is – always ensure there is someone who understands that they will ultimately be responsible and accountable for success or failure. This person is your SPA, Single Person of Accountability.
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