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by Tom Deierlein, on July 9, 2015
Many people have heard of the Pareto Principle. Also known as the 80/20 rule. In sales I was taught that 80% of your sales come from 20% of your clients. In quality control, I was taught it represents the most common sources of defects or the highest occurring type of defect. In client services, 80% of a company’s complaints come from 20% of its customers. In finance, 80% of profits come from 20% of products. The applications go on and on. So what does this have to do with leadership – or productivity?